Support

At Certes Technologies we are committed to 100% customer satisfaction and defect free products. If you have any problems with any component of your PentaClass System please contact your local dealer for support or, if you prefer, contact us directly.

Q & A / Downloads

What is the difference between PentaClass models?

PentaClass A comes with one wired analog audio input, the PentaClass AB comes with Bluetooth®  connectivity in addition to the wired analog audio input. The PentaClass Runa comes with a wired analog input, Bluetooth® connectivity and a wireless Microphone receiver and transmitter.

Does the microphone need a battery?

No, the PentaClass microphone has a rechargeable battery that can be charged by connecting the microphone to a DC plug or a PC using the supplied USB cable.

How many microphones can be connected to the PentaClass simultaneously?

Simultaneously can be connected two Runa microphones or one Runa and one CatchBox microphone.

How many devices can be connected to PentaClass Runa?

PentaClass Runa can be connected to 3 external audio sources with an audio cable, Bluetooth and microphone.

Will the PentaClass microphone we got with the PentaClass Runa work with the other PentaClass AB we purchased?

No. You will need to have your PentaClass AB upgraded with the microphone upgrade pack to work with the PentaClass microphone.

What is the best placement for Certes PentaClass microphone?

The microphone should be placed approximately 10 cm from your chin for best performance. If you are using the lanyard you can adjust it to the proper length as described in the user manual page. If you are using the clip just attach the microphone to your clothing approximately 10 cm from your chin.

Does PentaClass Runa have second microphone.

No, the PentaClass Runa system comes with one microphone.

How do I connect the Certes PentaClass Runa to my Bluetooth device to stream audio wirelessly?

To activate Bluetooth by the unit’s remote control please do the following:
• Turn on the speaker;
• Press the Bluetooth button to activate the Bluetooth channel;
• The PentaClass speaker Status indicator should start blinking in blue. This command will activate the Bluetooth channel and it will become scanable for Bluetooth devices for 1.5 minutes;
• In the list of Bluetooth devices on the Settings page of your device please find the Bluetooth device named PentaClass-000000…. (the last 6 symbols will differ as they display the mac address of your PentaClass);
• Connect your device to the PentaClass Bluetooth channel.

How many radio channels does the PentaClass Runa have?

You can connect one external audio source via Bluetooth®, such as a mobile phone, tablet or PC to the PentaClass AB or PentaClass Runa models. The PentaClass Runa model has an additional 2.4 Ghz channel for connecting it to the microphone, but this channel is intended for the microphone only.

Do I need any additional amplifiers for PentaClass?

No, all PentaClass audio speakers have a pro quality built-in amplifier.

What is the difference between PentaClass models?

PentaClass A comes with one wired analog audio input, the PentaClass AB comes with Bluetooth®  connectivity in addition to the wired analog audio input. The PentaClass Runa comes with a wired analog input, Bluetooth® connectivity and a wireless Microphone receiver and transmitter.

Is it easy to install PentaClass?

Yes, you just need a drill and screwdriver to install the PentaClass on a wall or on a suspended or concrete ceiling – it takes about 20 minutes. However, if you put it on a table, you don’t need any tools – it is ready to go as soon as you take it out of the box.

Do we need a specially trained person to install the device?

No, the PentaClass can be installed by anybody who knows how to use a screwdriver.

Can I use PentaClass with my interactive whiteboard?

You can use it with your interactive whiteboard, projector or with any other audio source.

Does PentaClass need an electrical socket?

Yes, the PentaClass speaker must be plugged into an electrical socket. If you decide to mount the device on the ceiling we can also offer a long-run power cable.

What should I do if I have bigger auditoriums than 120m2? How can I install the PentaClass in larger auditoriums?

You can daisy chain up to 3 PentaClass speakers. The first one acts as the Master and the other two will be slaves. Connectivity can be made using an audio cable with a 3.5mm jack – from the Master output to the slave input. In daisy chain scenarios the supplied remote control will control the Master PentaClass and thereby control the slaves as well.

If I have a problem with my PentaClass where do I get support?

Please contact your nearest reseller. If you cannot find one nearby please contact us directly.

I cannot find my user manual, where can I download one?

All product literature can be downloaded at the Support page of our website under downloads or you can just click here to go directly to the download page.

We will need a power supply for the USA rather than for Europe. Will our PentaClass come with this?

Yes, your PentaClass will come with a power supply appropriate for your area of the world.

How many devices can be connected to PentaClass AB?

Two. You can connect an audio source to the analog input and a Bluetooth device as well.

What is the difference between PentaClass models?

PentaClass A comes with one wired analog audio input, the PentaClass AB comes with Bluetooth®  connectivity in addition to the wired analog audio input. The PentaClass Runa comes with a wired analog input, Bluetooth® connectivity and a wireless Microphone receiver and transmitter.

How do I connect the Certes PentaClass AB to my Bluetooth device to stream audio wirelessly?

To activate Bluetooth by the unit’s remote control please do the following:
• Turn on the speaker;
• Press the Bluetooth button to activate the Bluetooth channel;
• The PentaClass speaker Status indicator should start blinking in blue. This command will activate the Bluetooth channel and it will become scanable for Bluetooth devices for 1.5 minutes;
• In the list of Bluetooth devices on the Settings page of your device please find the Bluetooth device named PentaClass-000000…. (the last 6 symbols will differ as they display the mac address of your PentaClass);
• Connect your device to the PentaClass Bluetooth channel.

Do I need any additional amplifiers for PentaClass?

No, all PentaClass audio speakers have a pro quality built-in amplifier.

What is the difference between PentaClass models?

PentaClass A comes with one wired analog audio input, the PentaClass AB comes with Bluetooth®  connectivity in addition to the wired analog audio input. The PentaClass Runa comes with a wired analog input, Bluetooth® connectivity and a wireless Microphone receiver and transmitter.

Is it easy to install PentaClass?

Yes, you just need a drill and screwdriver to install the PentaClass on a wall or on a suspended or concrete ceiling – it takes about 20 minutes. However, if you put it on a table, you don’t need any tools – it is ready to go as soon as you take it out of the box.

Do we need a specially trained person to install the device?

No, the PentaClass can be installed by anybody who knows how to use a screwdriver.

Can I use PentaClass with my interactive whiteboard?

You can use it with your interactive whiteboard, projector or with any other audio source.

Does PentaClass need an electrical socket?

Yes, the PentaClass speaker must be plugged into an electrical socket. If you decide to mount the device on the ceiling we can also offer a long-run power cable.

What should I do if I have bigger auditoriums than 120m2? How can I install the PentaClass in larger auditoriums?

You can daisy chain up to 3 PentaClass speakers. The first one acts as the Master and the other two will be slaves. Connectivity can be made using an audio cable with a 3.5mm jack – from the Master output to the slave input. In daisy chain scenarios the supplied remote control will control the Master PentaClass and thereby control the slaves as well.

If I have a problem with my PentaClass where do I get support?

Please contact your nearest reseller. If you cannot find one nearby please contact us directly.

I cannot find my user manual, where can I download one?

All product literature can be downloaded at the Support page of our website under downloads or you can just click here to go directly to the download page.

We will need a power supply for the USA rather than for Europe. Will our PentaClass come with this?

Yes, your PentaClass will come with a power supply appropriate for your area of the world.

How many devices can be connected to PentaClass A?

You can connect one audio source to a PentaClass A by using an audio cable.

Do I need any additional amplifiers for PentaClass?

No, all PentaClass audio speakers have a pro quality built-in amplifier.

What is the difference between PentaClass models?

PentaClass A comes with one wired analog audio input, the PentaClass AB comes with Bluetooth®  connectivity in addition to the wired analog audio input. The PentaClass Runa comes with a wired analog input, Bluetooth® connectivity and a wireless Microphone receiver and transmitter.

Is it easy to install PentaClass?

Yes, you just need a drill and screwdriver to install the PentaClass on a wall or on a suspended or concrete ceiling – it takes about 20 minutes. However, if you put it on a table, you don’t need any tools – it is ready to go as soon as you take it out of the box.

Do we need a specially trained person to install the device?

No, the PentaClass can be installed by anybody who knows how to use a screwdriver.

Can I use PentaClass with my interactive whiteboard?

You can use it with your interactive whiteboard, projector or with any other audio source.

Does PentaClass need an electrical socket?

Yes, the PentaClass speaker must be plugged into an electrical socket. If you decide to mount the device on the ceiling we can also offer a long-run power cable.

What should I do if I have bigger auditoriums than 120m2? How can I install the PentaClass in larger auditoriums?

You can daisy chain up to 3 PentaClass speakers. The first one acts as the Master and the other two will be slaves. Connectivity can be made using an audio cable with a 3.5mm jack – from the Master output to the slave input. In daisy chain scenarios the supplied remote control will control the Master PentaClass and thereby control the slaves as well.

If I have a problem with my PentaClass where do I get support?

Please contact your nearest reseller. If you cannot find one nearby please contact us directly.

I cannot find my user manual, where can I download one?

All product literature can be downloaded at the Support page of our website under downloads or you can just click here to go directly to the download page.

We will need a power supply for the USA rather than for Europe. Will our PentaClass come with this?

Yes, your PentaClass will come with a power supply appropriate for your area of the world.

Videos

Unboxing The Certes PentaClass Runa Audio System

The Certes PentaClass Audio System Quick Setup

Connecting The Certes Runa Microphone with the PentaClass Speaker

Pairing the Certes Catchbox with the PentaClass Speaker

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